FAQs

In order to place an order, it's necessary to have your own account with Enova Create. To create one, navigate to the upper right corner of the screen and click on "Login". On this page, you can see the Sign Up section and fill in all the required fields with your complete details. Once completed, check your registered email address for a verification email from us.

Alternatively, you can also log in using your Google or Facebook account via the login page.

Navigate to "My Account" and select "My Profile". Then, simply replace the current contact information with your updated details, and remember to click "Update" to confirm the changes.

Navigate to "My Account" and select "Change Password". Enter your current password followed by your desired new password in the designated fields.

Within your My Account section, you'll find an option labeled "Deactivate Account". Simply provide the reason for deactivation, and your account will be deactivated. Please be aware that deactivating your account will result in the loss of all saved designs. If you decide to reactivate your account in the future, please reach out to our customer support team for assistance.

Placing an order on our website is straightforward. Simply navigate to the product page of the item you wish to purchase. Choose your desired template and customize it to suit your needs.

The price of your order will be calculated automatically once you've selected the product specifications. Complete the payment process to finalize your order—it's that simple.

Certainly, you can modify your order as long as you haven't approved your design proof yet. To initiate any changes, please contact our Customer Service team at 951-800-0045 and submit an order change request. We kindly ask that you refrain from resubmitting your order to prevent any unnecessary charges.

After your order has been dispatched, you can track its progress by clicking on the "Track My Order" button located in the My Orders section of your account.

We provide instant online pricing for our products. The price of your order will be displayed on the Product Order page. Please keep in mind that this may vary based on the specifications you select for the product (such as paper type, size, color, quantity, etc.).

Additionally, if you require custom quotes, you can reach out to our support team for assistance.

You can find all standard print products on our website. For clearer options, look under the "All Products" section.

There are three options for designing and customizing a product. Click a product on the left-hand panel and choose one of the options.

1. Custom Design: lets you customize the products. Click it to open the design studio and use multiple tools to create your own design.

2. Upload Design: using this option, you can upload your own JPG, JPEG, GIF, PNG, EPS, AI, PDF and PSD images.

3. Browse Design: use this to select hundreds of pre-loaded templates. Work on them or customize them through our design studio.

The type of paper used for difference purposes is expressed in weight. In the countries following the European system, it is grammes per square metre (gsm or g/m² or simply g) and in the US system it is Pound (lb).

The paper used for writing/printing (letterheads and such stationery) is generally between 60 to 120 gsm (20 to 70 lb) and is called the paper or text stock. Anything heavier than this is considered the card stock, i.e. the paper used for business cards, postcards, greeting cards, etc.

Coated papers are available in two finishes – glossy (shiny and smooth) and matt (flat and lusterless). Coated glossy papers reflect the light evenly so they are suitable for almost all types of printing jobs. Glossy papers have a good ink holdout, which is important for creating sharp, bright images.

The turnaround time depends on the specific product and is determined by the number of business days required for production. We will initiate processing your order once the following criteria are met:

The print-ready artwork has been uploaded
Full payment has been received
The customer has approved the PDF proof

Shipping charges are determined by factors such as the quantity and weight of packages, the destination ZIP code, and the selected shipping service.

Our delivery services encompass the entire process from processing and printing to drying, packaging, and shipping your order to you. The speed of delivery varies depending on product availability and the shipping address.

Our system supports RGB (red, green, blue) for producing digital prints. We have accurately mapped color pallet to match RGB to CMYK (cyan, magenta, yellow, key) to ensure proper 4-color printing.

300 dpi (dots per inch) is the resolution of the output PDF file.

The printing method depends on the product. We use different printing methods such as digital priting, offset printing, We have latex printing and UV printing as well.

You have the freedom to personalize any product from our selection. Whether it's business cards or posters, our custom printing service is here to provide you with the tools necessary to promote your business effectively.

We strive to achieve the closest possible color match for your artwork. Yet, exact replication isn't always guaranteed due to factors like texture, finish, and material type used in the project, which may impact the colors on the final printed product. There is method known as the Pantone Matching System for color matching. Some products we offer do have this option depending on the print method for that product. If you need exact color matching, reach out to us with the project details and PMS information and we'll get you a custom quote if available.

Images may appear blurry in print due to low resolution, resulting in pixelation. To address this issue, use an image with a minimum resolution of 300 dpi.

The price you see after you've selected your personal print setting on the product page only reflect the total price for that product. It does not include tax. If you choose to ship rather than pickup in store, it does not reflect shipping until it is selected at checkout. Once you add everything you need to the cart, proceed with selecting local pickup or shipping and before payment the total of the product, shipping and taxes will be calculated before payment.